Return & Refund Policy

Order Cancellation

Customer can cancel the order in two ways

• The order can be cancelled immediately after order is placed
• If you receive the following products, you can return them or request a cancellation.

1. Wrong products received
2. Damage product receive
3. Missing some parts/products 
4. product quality issue
5. I've changed my mind

You can cancel order or request return option in the order section of Zoma Cart

Return Policy
 You can place a return request or cancellation request for the following reasons

• Damage Product received 
• Missing some parts/products 
• Low Quality Products 
• Wrong product received
• I've changed my mind

Please note that you must make a return or cancel request within 24 hours, otherwise the order will not be returned or cancelled.

Zoma Cart does not accept order returns or cancellations for the reasons given below.

• All the labels must be intact
• Product should not be used
• Product should not be damaged 
• Product should not be changed 

Refund Policy 

Zoma Cart refunds 100% payment to the customer for the reason given below

• Order Delivered but not received 
• Completely Damage Product received 
• Multi order placed but single order received 

Return & Refund terms and conditions 

Return terms and conditions 

• The product in the form of liquid must be returned to Seller (Delevery partner) with proper packing.
• Products being returned should be in good condition otherwise it will not be accepted by the Seller (Zoma Cart)

Refund Terms and conditions 

• While opening the package, make a video of the package product from all sides, this will help us in refunding the payment.